Initial Call-
-You should hear a helpful friendly voice from someone who is
glad you called, and glad to help.

Appointment-
-After discussing your project interests and gathering any necessary
information, we will schedule an on-site appointment. We will:
-Set an exact time for the appointment.
-Show up on time (or call in advance if delayed).
-Take measurements and gather information.
- Make suggestions - finishes, product selections, constructive advice, etc.
-Provide reference information (insurance, customer referrals, etc.).
-Recap- make sure we understand your request fully.
-Schedule- advise you how long it will take to prepare a proposal.
-Follow up- call to schedule the delivery of the finished proposal.
-No charge for any of the above services.

Proposal-
-We will prepare a proposal with a firm price (instead of an estimate, which
is open to many cost adjustments).
-The proposal will contain a "scope of work" which is the broad description of work to be completed, and the full list of specifications for the materials (styles, finishes, etc.) to be used.
-Proposals typically range from 2 to 35 pages, depending on the size of the project.
-We attempt to be as detailed as possible, so no one has questions about what is covered in the total cost.
-We do not charge for the proposal. We will, however, ask you for your feedback on the proposal, so that we can evaluate our pricing and services, in an effort to continually improve our company.

Contract-
-Upon accepting a proposal, we will prepare a contract that:
-Has the full project details.
-Covers all of the "leagaleze" that serves to protect all parties involved
(Insurance, worker's comp, payments, etc.).
-Establishes estimated project start dates.
-Can be altered. We use "change order" forms to reflect any changes (additions/subtractions) that you may want to make to the "scope of work." This form will show what costs will be involved for your change, and your approval is required before the work will proceed.

Selection-
-Our purchasing department will work with you to make sure that all materials are selected and ordered in a timely manner, so that projects can start and be completed on time.
-All special orders (windows, doors, cabinets, etc.) are customer approved prior to order, so you can be sure that you are getting what YOU want.
-We price shop our suppliers regularly, so we can offer you the best prices possible.
-We will assist you in your decision making process to relieve some of the "stress" that can exist.

Project Scheduling-
-Our production department will schedule all of the trades necessary to complete your project.
-We will maintain contact and follow up on daily schedules to make sure that work is completed according to plan.
-Once we start a job, we are there until it is finished. We do not start a job and then pull our crews to other locations, which is something that other companies in our industry are notorious for doing.
-We utilize a "Lead Carpenter" system. This means that there will be an on-site carpenter/supervisor who will complete the work and act as your direct connection to EAKC as the project progresses. You will be given this individual's personal cell phone number and are free to contact him, as need arises. Of course, you can always call our office, which is open from 7:30 to 5:00, Monday - Friday.
-We will contact you periodically to make sure you are satisfied with the progress and our service.

Production-
-During the actual building part of the process, you will find the following:
-Our employees are friendly!
-Our employees wear identifying clothing.
-We vacuum daily on remodels. We use dust curtains. We wipe our feet.
-We use up-to-date building practices- seismic & wind resistance, energy efficiency, etc.
-We are craftsmen.

If you want practical, we can do it.
If you want pretty, we can do it.
If you want "Now!", we can do it.
If you want "SENSATIONAL!" WE CAN DO IT!!!

-We have good ideas. If our carpenters see an opportunity to save you a buck, or expand your horizons, they will share their expertise.
-We are proud. Our crews take pride in their work and our company's reputation. They always try to improve both.

Completion-
-When we finish a project, we will ask you to walk-thru the work to verify everything is to your satisfaction.
-We will complete any punchlist/touchups, as necessary.
-We will confirm your satisfaction, prior to final billing.

Billing-
-As much as we would like to spread joy and cheer at no cost to our customers, we have bills to pay, as well.
-We will provide itemized invoices for work completed.
-We will be as detailed as possible, so that you understand what your payments are covering.
-We do not invoice in advance for work that is not complete. We will ask for deposits for the ordering of specialty items, and securing scheduling slots with subcontractors.